Warwickshire Healthline
03000 247 111
Not an emergency?
Don’t know who to call?
There’s now one number for NHS services in
Warwickshire.
Warwickshire Healthline is a local rate number,
available 24 hours a day, 7 days a week for anyone living in or visiting
Warwickshire.
Warwickshire Healthline is a
new telephone service to make it easier for people to access local health
services when they need help quickly but it isn’t a life threatening emergency
or they don’t know who to call.
Through Warwickshire
Healthline, you can access:
- Community health services e.g. district nursing,
physiotherapy, occupational therapy, health visiting
- Social care
- Mental health services
- Acute clinical services
- Intermediate care
FAQs
1.
How does it work?
Fully
trained call advisers, supported by nurses, will assess your needs and put you
in touch with the service which can help.
2.
Why should I ring the
number?
Warwickshire
Healthline will make it easier for you to access health services, putting you
directly in touch with the right service first time.
3.
When should I contact the Healthline?
If you are unwell, and it is not an emergency or if
you are unsure how to access health services, then contact the Healthline.
4.
My GP is not a Warwickshire GP; can I still use this number?
Yes
if you are staying in the area and trying to access Warwickshire health
services. If you live in Warwickshire but your GP surgery is in another county
you can also ring Warwickshire Healthline.
5.
What is the difference between Warwickshire Healthline and NHS Direct?
Warwickshire Healthline has immediate access to a
broader range of public services and is backed up by a comprehensive directory
of local services which was created especially for the new Healthline. NHS
Direct will continue to offer all of its existing services to Warwickshire
patients.
6.
Are there any clinicians on
the end of the phone?
Specialist,
trained call handlers will use NHS Pathways – a specialist system designed to
triage patients over the phone. This will mean that they can determine the best
service to meet the callers’ needs. Clinicians will be on hand for more complex
calls.
7.
Is this about cutting costs?
It
is not about cutting costs. We are looking to improve access to services and
ensure that patients end up in the right place, first time when they need help
with their healthcare.
8.
How will Warwickshire
Healthline benefit the NHS?
Warwickshire
Healthline should help take pressure of the ambulance service and A&E
departments. It will also help us capture information to help us plan for the
future in terms of which services are needed.
- GP
GP stands for General Practitioner. GPs are family doctors.